LEROY MERLIN promotes autonomy, initiative and innovation to every employee. Every employee is responsible for his/her individual role and is expected to share all knowledge and experience with colleagues. Supporting each other leads to a group success. In In order to better serve our customers, all our staff is trained in the "Reception and Customer Service" because our first priority is the immediate response to all our customer’s needs. We are always open and friendly in order to recognize and meet the needs of each client. We are vigilant and listen to our customers in order to continuously improve. We have tools like the ‘voice of the customer’ which allows us to process customer feedback and seek solutions in order to offer better products and services.